FAQ
How Long Will It Take For My CHEEFKIT To Be Shipped?
All Orders typically ship out within 0-4 business days from order time. Once the package has been picked up, it takes 1-3 business days for USPS to deliver within the USA, worldwide packages may take up to a few weeks depending on exact location. All Orders are provided a tracking number upon preparing them, which will be emailed to you. Please contact us with any questions; sale@cheefkit.com
Do You Ship WorldWide?
We ship to all 50 states in the USA, as well as most other countries. (Including: Canada, United Kingdom, Europe, Africa, etc). If it's not working, please contact us via email: sales@cheefkit.com as we also accept PayPal and other payment options. We ship from CA, USA.
Can I Request Specific Items For My CHEEFKIT?
We will soon allow custom packages, though currently do not. But if it is a minor alteration/addition, you may leave a note during checkout, or email us immediately upon ordering and we will try fulfilling your request with our highest effort
I Received A Broken Item In My CHEEFKITt?
We will replace any glass broken during shipment. Proof must be provided immediately after receiving.
Can I Get A Refund?
We have a No Refund policy. We will replace/exchange any damaged or missing items but it has to be reported immediately after receiving package . If an error has occurred on our part, we may provide you a partial or full refund for the inconvenience.
Will My Order Arrive In A Discreet Package?
Every package we offer is 100% discreet. Neatly packed in their dedicated box, then placed in a plain brown unbranded box or a gray plastic bag. CHEEFKIT is not displayed anywhere on the exterior packaging as well
I Seen An Item I Liked In a CHEEFKIT, Can I Purchase Just That Item Only?
Not at this time of our service being offered. We are working on a future discounted inventory where you can order select items. Stay tuned!
HOW CAN I TRACK MY ORDER?
After your order has been shipped, CHEEFKIT will send you a confirmation email that your package has shipped with the tracking number.
WHAT COMES IN MY CHEEFKIT?
Every CHEEFKIT care package comes with different handy items that are needed by your common cheefer. CHEEFKIT are available at different levels: Please see our products page..
IS THIS ONE OF THOSE MONTHLY THINGS?
Yes and No, we offer cancellation at any time after your order has been submitted. We suggest you don’t cancel your subscription until you have received your kit. If our quality doesn’t make you say Woah then feel free to cancel.
WHAT IF SOMETHING IS MISSING FROM MY CHEEFKIT?
We allow ourselves a 5% alteration rate. Meaning if less than 5% (value wise) is missing, it is not sustainable to replace it. If any larger items, or more than 5% is missing; please email or message us and we will be sure to fix the issue.
I HAVE MOVED, CAN I UPDATE MY CURRENT SHIPPING ADDRESS?
Yes, login to your CHEEFKIT account and update your billing/shipping address.
CAN I ORDER MORE THAN ONE CHEEFKIT GOODY BOX?
Yes you can. Visit our products page and select your desired quantity when adding to your cart.
HOW CAN I UPDATE MY PAYMENT INFORMATION?
Please make sure to contact our support team sales@cheefkit.com so that we can update your payment information.
CAN I SEND A CHEEFKIT AS A GIFT?
No, you may purchase any level of our CHEEFKITs One-Time for yourself or as a gift. (Probably the best gift ever, 100% satisfaction guaranteed.)
I HAVE A QUESTION THAT ISN'T LISTED HERE, WHAT SHOULD I DO?
You can contact us on any of our social media platforms (links at bottom of this page) or contact us at sales@cheefkit.com